Shipping & Returns

Minnemals offers free shipping and returns in the U.S., free shipping to Canada, and discounted shipping to Australia. For returns outside the U.S. the buyer is responsible for shipping. 

 

We want you to try this type of shoe with confidence, whether it's your first or not. However, let's embrace the facts: they are going to feel different if you’re switching from a max-cushioned shoe. There has been a progressive weakening in your foot over the many years spent in mainstream shoes. That being said, it’s going to take time to build that back up. So don't get frustrated! You're putting in the work now that your future self will thank you for. During this time, we encourage you to work on foot strengthening exercises. This is the founder's bread and butter, so if you need help with where to start, please contact us at info@minnemals.com. We are in your corner! "Gait Happens" is also a great online resource for video tutorials and education surrounding this topic. 

UNWORN SHOES RETURN/EXCHANGE:

Can't try them out because you need a different size? Please send back your unworn pair within 30 days for a free exchange or full refund if Minnemals are not right for you. 

WHAT TO DO:

Please email info@minnemals.com with your order number and concern you have and we will take care of you! You will be sent a prepaid return shipping label. ONCE A RETURN/EXCHANGE IS INITIATED, YOU WILL HAVE 10 DAYS TO DROP THE PACKAGE AT THE POST OFFICE. After 10 days, the request will be closed and ineligible. Each order within the U.S. is eligible for one exchange with complimentary shipping both ways. However, at this time, returns and exchanges outside the U.S. will be liable for return shipping.